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These charts represents the revenue by segments of Sales Force Inc. (CRM) over the length of 10 years.

A) Do an analysis/interpretation of how the individual segments performed during these time periods.

B) Identify any significant movement in revenues for these segments through this 10 year time period and identify what could have caused these movements as well.

Sales JAN 12 365 DAYS 2,267 JAN '13 366 DAYS 3,050 JAN 14 365 DAYS 4,071 Total Platform & Other Service Sales Marketing & Commerce Professional Services & Other Historical Segments Subscription & Support JAN '15 365 DAYS 5,374 745 1,320 2.443 505 360 JAN 16 365 DAYS 6,667 1.035 1,818 2.699 654 462 JAN '17 366 DAYS 8,392 1,442 2,321 3,061 933 636 JAN '18 365 DAYS 10,480 1.929 2.877 3.554 1,350 770 JAN 19 365 DAYS 13,282 2.854 3,621 4,040 1,898 869 JAN 20 365 DAYS 17,098 4,473 4,466 4,598 2.506 1,055 JAN 21 366 DAYS 21,252 6,275 5.377 5.191 3,133 1.276 181 246 140 2.126 2,126 2.869 2.869 3,825 3,825 Percent of Total (%) JAN '12 100.0 JAN 13 100.0 JAN '14 100.0 JAN 17 100.0 JAN '15 100.0 13.9 24.6 455 JAN '16 100.0 15.5 27.3 40.5 9.8 172 JAN 18 100.0 18.4 27.5 33.9 12.9 JAN 20 100.0 26.2 26.1 JAN 19 100.0 21.5 27.3 30.4 143 JAN 21 100.0 29.5 25.3 Total Platform & Other Service Sales Marketing & Commerce Professional Services & Other Historical Segments Subscription & Support 27.7 36.5 26.9 244 9.4 14.7 14.7 11.1 7.6 6.2 5.9 6.1 6.7 6.9 7.3 6.5 6.2 6.0 93.8 94.1 93.9 93.8 94.1 93.9 Sales JAN 12 365 DAYS 2,267 JAN '13 366 DAYS 3,050 JAN 14 365 DAYS 4,071 Total Platform & Other Service Sales Marketing & Commerce Professional Services & Other Historical Segments Subscription & Support JAN '15 365 DAYS 5,374 745 1,320 2.443 505 360 JAN 16 365 DAYS 6,667 1.035 1,818 2.699 654 462 JAN '17 366 DAYS 8,392 1,442 2,321 3,061 933 636 JAN '18 365 DAYS 10,480 1.929 2.877 3.554 1,350 770 JAN 19 365 DAYS 13,282 2.854 3,621 4,040 1,898 869 JAN 20 365 DAYS 17,098 4,473 4,466 4,598 2.506 1,055 JAN 21 366 DAYS 21,252 6,275 5.377 5.191 3,133 1.276 181 246 140 2.126 2,126 2.869 2.869 3,825 3,825 Percent of Total (%) JAN '12 100.0 JAN 13 100.0 JAN '14 100.0 JAN 17 100.0 JAN '15 100.0 13.9 24.6 455 JAN '16 100.0 15.5 27.3 40.5 9.8 172 JAN 18 100.0 18.4 27.5 33.9 12.9 JAN 20 100.0 26.2 26.1 JAN 19 100.0 21.5 27.3 30.4 143 JAN 21 100.0 29.5 25.3 Total Platform & Other Service Sales Marketing & Commerce Professional Services & Other Historical Segments Subscription & Support 27.7 36.5 26.9 244 9.4 14.7 14.7 11.1 7.6 6.2 5.9 6.1 6.7 6.9 7.3 6.5 6.2 6.0 93.8 94.1 93.9 93.8 94.1 93.9

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