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Three Rivers Inc. provides cable TV and Internet service to the local community. The activities...

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Accounting

Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified as follows:
1
Activities
Activity Cost
2
Billing error correction
$36,000.00
3
Cable signal testing
122,400.00
4
Reinstalling service (installed incorrectly the first time)
31,000.00
5
Repairing satellite equipment
40,800.00
6
Repairing underground cable connections to the customer
16,000.00
7
Replacing old technology cable with higher quality cable
164,000.00
8
Replacing old technology signal switches with higher quality switches
120,000.00
9
Responding to customer home repair requests
53,000.00
10
Training employees
96,800.00
11
Total
$680,000.00
b. Prepare a cost of quality report. Assume that sales are $2,000,000. Round percentages to one decimal place.*
c. Prepare a value-added/non-value-added analysis.*

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