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Save Homework: HW #3 Score: 6.67 of 8 pts Problem 1 2 of 9 (7 complete) HW Score: 76.67%, 30.67 of 40 pts 3 Question Help Billy's Hamburger Barn has a single drive-up window. Currently, there is one attendant at the window who takes the order (40 - 60 seconds), gathers up the food and bags it (45-50 seconds), and then takes the customer's money (40-50 seconds) before handing the food to the customer. a. Map the current process. Choose the correct process map below. OA a Customer Places Order Attendant Gathers and Bags the Order Takes Money Customer Places Attendant Gathers and the Order the Order Customer Amendan Customer Receives Food EM Custome Attendant Click to select your answer(s) and then click Check Answer All parts showing Clear All Final Check cie. 0.01 O pis HW scure. 10.07%, 30.67 of Problem 1 3 Question Help Customer Abondant Customer Places Attendant Gathers and Bags the Order Places Attendant Takes Takes the Order Attendant Gathers and Bags the Order Order Order the Order Customer Customer Receives Amendant Attendant Takes the Money Receives Food Food The minimum cycle time is 125 seconds. (Enter your response as a whole number) The longest cycle time is 160 seconds. (Enter your response as a whole number.) b. Suppose Billy's Hamburger Barn redesigns the process so there are now two attendants. The first attendant takes the order. Once this step is finished the first attendant then takes the money, and the second one gathers up and bags the food. Two of the process steps can now run in parallel (gathering the food and taking the money New minimum cycle time is 85 seconds. (Enter your response as a whole number New longest cycle time is 110 seconds. (Enter your response as a whole number.) Click to select your answer(s) and then click Check Answer All parts showing Clear All Final Check What potential problems could arise by splitting the process across two individuals? (Select all that apply.) A. Cost of the order increases. OB, Lower utilization while one attendant waits on the other to complete his or her task. C. Customer waits for the order longer. OD. Space constraints of two attendants working in the same space. E. Communication issues cause some orders to be wrong. Click to select your answer(s) and then click Check Answer. All parts showing Clear All

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