What do home depot customers need from a home improvementplanning, shopping and buying experience? How do home depotstore-based customers differ from non-store customers? How cantechnology help home depot better meet the needs of all theircustomers?
How does home depot compete in terms of positioning itself asTHE destination for all home improvement needs? How can itimprove?
How has merchandising and category management changed at HomeDepot over time? How has home depot’s merchandising strategy beexemplified online and integrated into its store presence?
