You are the manager of Spartan Care–a local Redi-Care facility.While this facility serves a range of clients, everyone agrees thatquick service is very important (defined as the difference from thetime that clients arrive and are registered at the front desk untilthey are seen either by a nurse or a doctor). Currently, you havebeen receiving numerous complaints from the clients that the timespent waiting to see someone is simply too long. To assess thesituation, you collect the following information from a two-weekperiod:
Average process utilization: 74 percent
Average processing time: 12 minutes
Average arrival time: 7 minutes
Processing time, standard deviation: 16.0 minutes
Arrival rates, standard deviation: 14.0 minutes
a. What is the average wait time? (Round your intermediatecalculations to at least four decimal places. Round your finalanswer to 2 decimal places.)
b. If your goal is to ensure no patient waits more than 40minutes on average, what options are available to you and how wouldthese options affect wait time?
c. How could you use technology to manage wait time?
