You recently started an entry-level job in sales and customerservice at a large Canadian telecom company. You were told by yourmanager that your company is offering a free, 30 day trial of “FibeAlt TV,” and that you should be suggesting this to customers youtalk to. However, you soon learn that this is not in fact a trial,and that customers only receive a free month if they continue theservice. You believe that your manager is encouraging salesassociates to intentionally mislead customers. You’ve talked with afriend at the company, and she has similar concerns. Imagine youwant to raise your concern at your workplace, either to yourmanager or to someone else at the company.
Drawing on the work of Mary Gentile, specify and explain 2rationalizations you may possibly encounter. How could you useknowledge of the ways our decision-making can be biased to bettercraft your response? This part of your answer should mention andexplain at least 2 decision-making biases that Gentileconsiders.
