You want to create a presence on social media for the cafe.Create a CRM strategy for doing business in the virtual world. Hereare a few questions to get you started: How can your virtual worldhelp business in the real world? How will customer relationships bedifferent in a virtual world? What is your strategy for managingcustomer relationships in this new virtual environment? How willsupporting social media customers differ from supportingtraditional customers? How will supporting social media customersdiffer from supporting Web site customers? What customer securityissues might you encounter in social media? What customer ethicalissues might you encounter in social media
