You work in an organization that focuses on wine sales andmarketing. Recently,
there have been a number of complaints about a particular customerservice
representative in terms of accuracy of wine knowledge shared withcustomers and
timeliness of work orders. Complete the four steps in the systemsapproach to
training and development. Specifically, consider these questions:(1) How will you
determine whether training is the answer? (2) What is a possiblelearning or training
objective you could identify? (3) What methods would you use toimplement
training? (4) How would you evaluate if the training waseffective?
