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McDonald's Singapore temporarily suspend all restaurant operations in Singapore, including McDelivery and Drive-Thru from 19 April 2020...

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General Management

McDonald's Singapore temporarily suspend all restaurantoperations in Singapore, including McDelivery and Drive-Thru from19 April 2020 until 4 May 2020. During this closing period, theorganisation will still pay the employees.

Questions:

1. As an operation manager McDonald’s, describe any FOUR (4)objectives of service operation at the levels to business users andcustomers. [40 marks]

2. Elaborate the implementation of Total Quality Managementsystem for service operation in McDonald’s. [40 marks]

3. Describe TWO (2) strategies for McDonalds in future tomaintain the business profitability. [20 marks]

Answer & Explanation Solved by verified expert
4.1 Ratings (720 Votes)
A Thumbs Up Would be really helpful for me If you have any questions please leave a comment and I will get back to you as soon as possible 1 Four objectives of service operations at the level to business users and customers a Providing better quality service and improved quality products to the customers b    See Answer
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